For example, saying “I’m angry” is better than thinking “I hate that person.” Labeling emotions with concrete words puts the logical part of your brain to work and helps you calm down more quickly.
You can shift from freak out mode quickly if you label what you feel instead of thinking about it in abstract terms.
It takes a while to calm down and get back to normal.
When you’re stressed, your body goes into fight-or-flight mode. However, if you can get through before they react emotionally then you have a chance at persuasion. * If a person’s amygdala reacts first during a threat situation, it will be difficult to reason with them because their thinking has been hijacked by their emotional reaction. * The middle part, or mammal, handles emotions and logic originates in the upper part of the primate brain. There are three parts of the brain: * The lower part, or reptile, is responsible for fight-or-flight reactions. It helps to understand how the human brain works when trying to persuade people. Instead of pushing, you should listen and empathize with those you’re trying to sway so they’ll buy into your ideas instead of resisting them or simply considering them. They use arguments and facts to support their position rather than convincing them. Most people push too hard when trying to persuade others. This was a step toward a peaceful resolution. Nobody knows and nobody cares!”Ī negotiator’s question resonated with the gunman, who agreed. The man with the shotgun thinks for a moment before responding, “You’re right. The negotiator asks a question: “I’m sure you’ve tried everything else and are left with only one option. The situation is very dangerous, so they’re using Mark Goulston as their negotiator. He’s at a mall parking lot, and the police are trying to negotiate with him. 1-Page Summary of Just Listen Persuasion at GunpointĪ man is sitting in his car with a shotgun.
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